--- title: "Terms & Conditions | Overflow Plumbing & Drainage" description: "Terms and conditions for plumbing, drainage and installation services provided by Overflow Plumbing & Drainage Ltd." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "/#organization", "name": "Overflow Plumbing & Drainage Ltd", "alternateName": "Overflow Plumbing & Drainage", "url": "/", "logo": "/__l5e/assets-v1/9f467ff7-4167-493b-a87b-d7c16ab392cc/overflow-logo.png", "telephone": [ "07949 996627", "01344 233429" ], "email": "contactus@overflowdrainage.co.uk", "founder": { "@type": "Person", "name": "Sean Murphy" }, "address": { "@type": "PostalAddress", "streetAddress": "129 Hillberry", "addressLocality": "Bracknell", "addressRegion": "Berkshire", "postalCode": "RG12 7ZY", "addressCountry": "GB" }, "areaServed": [ "Bracknell", "Wokingham", "Maidenhead", "Windsor", "Ascot", "Reading", "Woodley", "Woking", "London", "Camberley", "Farnborough", "Aldershot", "Guildford", "Chertsey", "Newbury", "High Wycombe", "Marlow", "Beaconsfield", "Amersham", "Uxbridge", "Wimbledon", "Watford", "Kidlington", "Witney", "Didcot" ], "knowsAbout": [ "Plumbing", "Drainage", "Bathroom Installation", "Bathroom Design & Supply", "Kitchen Installation", "Kitchen Design & Supply", "Building Services", "Landscaping", "Emergency Plumbing & Drainage", "CCTV Drain Surveys", "High-Pressure Drain Jetting", "Drain Lining & Patch Repair", "Tanker & Waste Services", "Grease Management" ], "sameAs": [ "https://www.facebook.com/overflowdrainagesolutions/", "https://www.instagram.com/Overflow_drainage", "https://www.checkatrade.com/trades/overflowdrainagesolutions", "https://share.google/xXyrXoRMoOZNOTfAx" ], "contactPoint": { "@type": "ContactPoint", "telephone": "07949 996627", "contactType": "customer service", "areaServed": "GB", "availableLanguage": [ "English" ] } }, { "@context": "https://schema.org", "@type": "WebSite", "@id": "/#website", "name": "Overflow Plumbing & Drainage", "url": "/", "publisher": { "@id": "/#organization" }, "inLanguage": "en-GB" } ] --- Bracknell, Berkshire [contactus@overflowdrainage.co.uk](mailto:contactus@overflowdrainage.co.uk) 24/7 Emergency · Mon–Sun Company No. 12427151 [](https://www.facebook.com/overflowdrainagesolutions/)[](https://www.instagram.com/Overflow_drainage) [![Overflow Plumbing & Drainage](/__l5e/assets-v1/9f467ff7-4167-493b-a87b-d7c16ab392cc/overflow-logo.png)](/) [About](/about) [Services](/services) [Areas](/service-areas) [Our Work](/our-work) [Contact](/contact) [07949 996627](tel:+447949996627)[Book Same-Day Service](/contact) [Home](/)Terms & Conditions Legal · Last Updated 26 June 2026 # Terms & Conditions. The terms on which Overflow Plumbing & Drainage Ltd provides plumbing, drainage, installation and related services to its customers. ## 1\. About Us These terms apply to any work carried out by Overflow Plumbing & Drainage Ltd (Company No. 12427151), 129 Hillberry, Bracknell, RG12 7ZY. By instructing us to carry out work you accept these terms. ## 2\. Quotes & Pricing All quotes are provided in writing following a site visit or detailed discussion. Quotes are valid for 30 days and assume conditions as described at the time of quoting. Any additional work uncovered (e.g. hidden defects) will be raised, costed and approved in writing before it is carried out. For unquoted emergency callouts, our hourly rate plus parts applies — confirmed verbally before work begins. ## 3\. Booking & Cancellation Same-day service applies when you call before midday on a working day. If we cannot reach you the same day for a booked job, your callout fee is waived. Cancellations made with less than 24 hours' notice for a booked job may incur a callout fee. ## 4\. Access & Safety You agree to give us safe access to the property and to the area we'll be working in. We reserve the right to stop work and leave the site if conditions are unsafe; reasonable callout charges apply. ## 5\. Payment For domestic jobs, payment in full is due on completion unless otherwise agreed in writing. For larger installations, a staged-payment schedule will be agreed before work starts. Late payments accrue interest in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable. ## 6\. Workmanship Guarantee We guarantee our workmanship for 12 months from completion against defects caused by our work. The guarantee does not cover damage caused by misuse, third-party alterations, or fair wear and tear. Manufacturer warranties apply separately to supplied goods. ## 7\. Materials & Supplied Goods Where we supply materials, title passes to you on full payment. We will pass on any manufacturer warranties relating to those goods. Where you supply your own materials, we are not responsible for defects in those materials, only for the workmanship in fitting them. ## 8\. Liability We carry full Public Liability and Employers' Liability insurance and will provide certificates on request. To the extent permitted by law, our liability for any single job is limited to the value of that job. Nothing in these terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by UK law. ## 9\. Consumer Rights Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015. ## 10\. Complaints If something isn't right, please tell us first — call [07949 996627](tel:+447949996627) or email [contactus@overflowdrainage.co.uk](mailto:contactus@overflowdrainage.co.uk). We aim to acknowledge within 2 working days and resolve within 14. ## 11\. Governing Law These terms are governed by the law of England and Wales and subject to the exclusive jurisdiction of its courts. Questions? Call the office on [07949 996627](tel:+447949996627) or email [contactus@overflowdrainage.co.uk](mailto:contactus@overflowdrainage.co.uk). [07949 996627](tel:+447949996627) ![Overflow Plumbing & Drainage](/__l5e/assets-v1/9f467ff7-4167-493b-a87b-d7c16ab392cc/overflow-logo.png) Berkshire's trusted plumbing, drainage and home-transformation specialists. From emergency callouts to full bathroom and kitchen installations — same-day service guaranteed across Bracknell and the Thames Valley. Fully insured · 12-month workmanship guarantee · Registered Waste Carrier (Environment Agency). [07949 996627 (mobile) ](tel:+447949996627)[01344 233429 (office) ](tel:+441344233429)[contactus@overflowdrainage.co.uk](mailto:contactus@overflowdrainage.co.uk) 129 Hillberry, Bracknell, RG12 7ZY 24/7 Emergency · Mon–Sun [](https://www.facebook.com/overflowdrainagesolutions/)[](https://www.instagram.com/Overflow_drainage)[9.67/10 · 197 reviews](https://www.checkatrade.com/trades/overflowdrainagesolutions "See our verified Checkatrade reviews") [Leave Us A Google Review](https://search.google.com/local/writereview?placeid=ChIJN5-8Ulg87EwR-1P8NVqhc04 "Leave Overflow a Google review") #### EXPLORE - [About](/about) - [Services](/services) - [Areas](/service-areas) - [Our Work](/our-work) - [Contact](/contact) #### SERVICES - [Plumbing](/services/plumbing "Plumbing — Bracknell & Berkshire") - [Drainage](/services/drainage "Drainage — Bracknell & Berkshire") - [Bathroom Installation](/services/bathroom-installation "Bathroom Installation — Bracknell & Berkshire") - [Bathroom Design & Supply](/services/bathroom-design-supply "Bathroom Design & Supply — Bracknell & Berkshire") - [Kitchen Installation](/services/kitchen-installation "Kitchen Installation — Bracknell & Berkshire") - [Kitchen Design & Supply](/services/kitchen-design-supply "Kitchen Design & Supply — Bracknell & Berkshire") #### SERVICE AREAS - [Bracknell](/service-areas/bracknell "Plumber in Bracknell") - [Wokingham](/service-areas/wokingham "Plumber in Wokingham") - [Maidenhead](/service-areas/maidenhead "Plumber in Maidenhead") - [Windsor](/service-areas/windsor "Plumber in Windsor") - [Ascot](/service-areas/ascot "Plumber in Ascot") - [Reading](/service-areas/reading "Plumber in Reading") - [Woodley](/service-areas/woodley "Plumber in Woodley") - [Woking](/service-areas/woking "Plumber in Woking") - [London](/service-areas/london "Plumber in London") - [Camberley](/service-areas/camberley "Plumber in Camberley") - [Farnborough](/service-areas/farnborough "Plumber in Farnborough") - [Aldershot](/service-areas/aldershot "Plumber in Aldershot") - [Guildford](/service-areas/guildford "Plumber in Guildford") - [Chertsey](/service-areas/chertsey "Plumber in Chertsey") - [Newbury](/service-areas/newbury "Plumber in Newbury") - [High Wycombe](/service-areas/high-wycombe "Plumber in High Wycombe") - [Marlow](/service-areas/marlow "Plumber in Marlow") - [Beaconsfield](/service-areas/beaconsfield "Plumber in Beaconsfield") - [Amersham](/service-areas/amersham "Plumber in Amersham") - [Uxbridge](/service-areas/uxbridge "Plumber in Uxbridge") - [Wimbledon](/service-areas/wimbledon "Plumber in Wimbledon") - [Watford](/service-areas/watford "Plumber in Watford") - [Kidlington](/service-areas/kidlington "Plumber in Kidlington") - [Witney](/service-areas/witney "Plumber in Witney") - [Didcot](/service-areas/didcot "Plumber in Didcot") © 2026 Overflow Plumbing & Drainage Ltd. 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