--- title: "Privacy Policy | Overflow Plumbing & Drainage" description: "How Overflow Plumbing & Drainage Ltd collects, uses and protects your personal data under UK GDPR." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "/#organization", "name": "Overflow Plumbing & Drainage Ltd", "alternateName": "Overflow Plumbing & Drainage", "url": "/", "logo": "/__l5e/assets-v1/9f467ff7-4167-493b-a87b-d7c16ab392cc/overflow-logo.png", "telephone": [ "07949 996627", "01344 233429" ], "email": "contactus@overflowdrainage.co.uk", "founder": { "@type": "Person", "name": "Sean Murphy" }, "address": { "@type": "PostalAddress", "streetAddress": "129 Hillberry", "addressLocality": "Bracknell", "addressRegion": "Berkshire", "postalCode": "RG12 7ZY", "addressCountry": "GB" }, "areaServed": [ "Bracknell", "Wokingham", "Maidenhead", "Windsor", "Ascot", "Reading", "Woodley", "Woking", "London", "Camberley", "Farnborough", "Aldershot", "Guildford", "Chertsey", "Newbury", "High Wycombe", "Marlow", "Beaconsfield", "Amersham", "Uxbridge", "Wimbledon", "Watford", "Kidlington", "Witney", "Didcot" ], "knowsAbout": [ "Plumbing", "Drainage", "Bathroom Installation", "Bathroom Design & Supply", "Kitchen Installation", "Kitchen Design & Supply", "Building Services", "Landscaping", "Emergency Plumbing & Drainage", "CCTV Drain Surveys", "High-Pressure Drain Jetting", "Drain Lining & Patch Repair", "Tanker & Waste Services", "Grease Management" ], "sameAs": [ "https://www.facebook.com/overflowdrainagesolutions/", "https://www.instagram.com/Overflow_drainage", "https://www.checkatrade.com/trades/overflowdrainagesolutions", "https://share.google/xXyrXoRMoOZNOTfAx" ], "contactPoint": { "@type": "ContactPoint", "telephone": "07949 996627", "contactType": "customer service", "areaServed": "GB", "availableLanguage": [ "English" ] } }, { "@context": "https://schema.org", "@type": "WebSite", "@id": "/#website", "name": "Overflow Plumbing & Drainage", "url": "/", "publisher": { "@id": "/#organization" }, "inLanguage": "en-GB" } ] --- Bracknell, Berkshire [contactus@overflowdrainage.co.uk](mailto:contactus@overflowdrainage.co.uk) 24/7 Emergency · Mon–Sun Company No. 12427151 [](https://www.facebook.com/overflowdrainagesolutions/)[](https://www.instagram.com/Overflow_drainage) [![Overflow Plumbing & Drainage](/__l5e/assets-v1/9f467ff7-4167-493b-a87b-d7c16ab392cc/overflow-logo.png)](/) [About](/about) [Services](/services) [Areas](/service-areas) [Our Work](/our-work) [Contact](/contact) [07949 996627](tel:+447949996627)[Book Same-Day Service](/contact) [Home](/)Privacy Policy Legal · Last Updated 26 June 2026 # Privacy Policy. This is how Overflow Plumbing & Drainage Ltd collects, uses and protects your personal data when you contact us or use our services. ## 1\. Who We Are Overflow Plumbing & Drainage Ltd (Company No. 12427151) is the data controller for any personal data you provide. Our registered address is 129 Hillberry, Bracknell, RG12 7ZY, United Kingdom. For privacy questions: [contactus@overflowdrainage.co.uk](mailto:contactus@overflowdrainage.co.uk) · 07949 996627. ## 2\. What We Collect - **Contact details:** name, phone, email and postcode when you submit our enquiry form or call us. - **Job information:** the description of the work, the address, photos you choose to send, and quote/invoice records. - **Site data:** standard server logs (IP, browser, referring page) and basic analytics needed to keep this website running and secure. ## 3\. Why We Use It (Lawful Basis) - **To respond to your enquiry and carry out work** — performance of a contract / steps to enter a contract. - **To send quotes, invoices and follow-ups** — legitimate interests in running our business and contractual obligation. - **Legal records (accounting, insurance, warranties)** — legal obligation. - **Website security and analytics** — legitimate interests in protecting our site and improving service. We do not sell your data and we don't use it for third-party marketing. ## 4\. Who We Share It With Only the people needed to deliver your job and run the business: our engineers, our accountant, our insurer (where relevant to a claim), and trusted IT providers (email, hosting, form processing). All operate under written contracts that require them to protect your data. We may disclose data where required by law (e.g. HMRC, a court order, or a regulator). ## 5\. How Long We Keep It Enquiry-only records: up to 24 months. Customer job records, quotes and invoices: at least 6 years to satisfy HMRC requirements. Workmanship-guarantee records: for the life of the guarantee. ## 6\. Your Rights Under UK GDPR you have the right to access, correct, delete, restrict or object to our processing of your data, and the right to data portability. To exercise any of these, email [contactus@overflowdrainage.co.uk](mailto:contactus@overflowdrainage.co.uk). We'll respond within one month. You can also complain to the Information Commissioner's Office ([ico.org.uk](https://ico.org.uk)) — although we'd rather you came to us first. ## 7\. Cookies This site uses only the essential cookies required to keep it working and a small amount of anonymous analytics. We don't use advertising cookies or cross-site trackers. ## 8\. Updates We may update this policy when our services or the law change. The "Last updated" date at the top of this page will reflect any changes. Questions? Email [contactus@overflowdrainage.co.uk](mailto:contactus@overflowdrainage.co.uk) or call [07949 996627](tel:+447949996627). [07949 996627](tel:+447949996627) ![Overflow Plumbing & Drainage](/__l5e/assets-v1/9f467ff7-4167-493b-a87b-d7c16ab392cc/overflow-logo.png) Berkshire's trusted plumbing, drainage and home-transformation specialists. From emergency callouts to full bathroom and kitchen installations — same-day service guaranteed across Bracknell and the Thames Valley. Fully insured · 12-month workmanship guarantee · Registered Waste Carrier (Environment Agency). [07949 996627 (mobile) ](tel:+447949996627)[01344 233429 (office) ](tel:+441344233429)[contactus@overflowdrainage.co.uk](mailto:contactus@overflowdrainage.co.uk) 129 Hillberry, Bracknell, RG12 7ZY 24/7 Emergency · Mon–Sun [](https://www.facebook.com/overflowdrainagesolutions/)[](https://www.instagram.com/Overflow_drainage)[9.67/10 · 197 reviews](https://www.checkatrade.com/trades/overflowdrainagesolutions "See our verified Checkatrade reviews") [Leave Us A Google Review](https://search.google.com/local/writereview?placeid=ChIJN5-8Ulg87EwR-1P8NVqhc04 "Leave Overflow a Google review") #### EXPLORE - [About](/about) - [Services](/services) - [Areas](/service-areas) - [Our Work](/our-work) - [Contact](/contact) #### SERVICES - [Plumbing](/services/plumbing "Plumbing — Bracknell & Berkshire") - [Drainage](/services/drainage "Drainage — Bracknell & Berkshire") - [Bathroom Installation](/services/bathroom-installation "Bathroom Installation — Bracknell & Berkshire") - [Bathroom Design & Supply](/services/bathroom-design-supply "Bathroom Design & Supply — Bracknell & Berkshire") - [Kitchen Installation](/services/kitchen-installation "Kitchen Installation — Bracknell & Berkshire") - [Kitchen Design & Supply](/services/kitchen-design-supply "Kitchen Design & Supply — Bracknell & Berkshire") #### SERVICE AREAS - [Bracknell](/service-areas/bracknell "Plumber in Bracknell") - [Wokingham](/service-areas/wokingham "Plumber in Wokingham") - [Maidenhead](/service-areas/maidenhead "Plumber in Maidenhead") - [Windsor](/service-areas/windsor "Plumber in Windsor") - [Ascot](/service-areas/ascot "Plumber in Ascot") - [Reading](/service-areas/reading "Plumber in Reading") - [Woodley](/service-areas/woodley "Plumber in Woodley") - [Woking](/service-areas/woking "Plumber in Woking") - [London](/service-areas/london "Plumber in London") - [Camberley](/service-areas/camberley "Plumber in Camberley") - [Farnborough](/service-areas/farnborough "Plumber in Farnborough") - [Aldershot](/service-areas/aldershot "Plumber in Aldershot") - [Guildford](/service-areas/guildford "Plumber in Guildford") - [Chertsey](/service-areas/chertsey "Plumber in Chertsey") - [Newbury](/service-areas/newbury "Plumber in Newbury") - [High Wycombe](/service-areas/high-wycombe "Plumber in High Wycombe") - [Marlow](/service-areas/marlow "Plumber in Marlow") - [Beaconsfield](/service-areas/beaconsfield "Plumber in Beaconsfield") - [Amersham](/service-areas/amersham "Plumber in Amersham") - [Uxbridge](/service-areas/uxbridge "Plumber in Uxbridge") - [Wimbledon](/service-areas/wimbledon "Plumber in Wimbledon") - [Watford](/service-areas/watford "Plumber in Watford") - [Kidlington](/service-areas/kidlington "Plumber in Kidlington") - [Witney](/service-areas/witney "Plumber in Witney") - [Didcot](/service-areas/didcot "Plumber in Didcot") © 2026 Overflow Plumbing & Drainage Ltd. Company No. 12427151. All rights reserved. [Privacy Policy](/privacy-policy)[Terms & Conditions](/terms-conditions)[Cookie Policy](/cookie-policy) [Call Now](tel:+447949996627)[Book Same-Day](/contact) [WhatsApp Us ](https://wa.me/447949996627?text=Hi%20Overflow%20Plumbing%20%26%20Drainage%20%E2%80%94%20I'd%20like%20a%20quote%20please. "Chat with us on WhatsApp") We use essential cookies to run this site and optional analytics cookies to improve it. See our [Cookie Policy](/cookie-policy). AcceptReject